KSAT’s earth observation department is the world’s leading provider of near real time earth observation services. We provide our customers with relevant and timely insights, through our state-of-the-art product portfolio. To ensure we meet and exceed our customers’ expectations we continue to grow and adapt our team. We are looking for a proactive and growth-minded person to lead our Customer Success Team in a rapidly changing market. 

We are looking for a visionary person to form, motivate and lead a team of highly capable domain professionals. You are not afraid of thinking outside the box, and you’re constantly looking for ways to improve on systems and processes to ensure the best possible experience for our customers. In this role you will be responsible for driving the customer satisfaction, retention and growth by ensuring your team is delivering scalable and relevant solutions fit for the future.  

We are looking for you who have exceptional management, communication and interpersonal abilities combined with a customer-focused mindset and a passion for delivering outstanding service. A proven track record in change management is also beneficial  

We can promise you a high pace environment where you will have a real impact on how KSAT’s earth observation products and services are perceived in the future. You can be confident you have the backing of a strong management team who strongly believe in intent driven management, knowledge sharing and that authority and responsibility go hand in hand.  
 

You can expect an active and inclusive working environment. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:   

• We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.   

• Competitive salary conditions, a wide variety of sports groups, workout during working hours, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, etc.   

• An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organization.   

The Customer Success lead position will be situated in Tromsø and work from brand new office facilities at Forskningsparken.   

To work as a Customer Success Lead you will need to be eligible for Security clearance at National level “Hemmelig”.  

Get to know us better through - SPACE UP YOUR CAREER https://karriere.ksat.no/ - we are looking forward to hearing from you!

KSAT sees the importance to ensure diversity in the company by taking gender, age, and cultural background into account during recruitment.

You must be fit for the position and meet authorization requirements in KSAT. Candidates in final stage will go through a background check done by Semac.