KSAT’s Earth observation (EO) department is the world’s leading provider of near real time earth observation services. We provide our customers with relevant and timely insights, through our state-of-the-art products portfolio. To ensure we meet and exceed our customers’ expectations we are looking for a proactive and growth-minded colleague to join us as Customer Success Manager!

We are looking for a skilled and highly motivated colleague to join our team of experts in order processing, customer management and customer health monitoring. You have a customer centric mindset, always seeking to ensure our customer is facing services, systems and processes that are state of the art and get motivated by customer satisfaction and retention.

Earth observation data is time critical. Our team continuously strive to deliver the best possible service to meet our customers expectations, and ensure we continue to deliver value throughout the customer lifecycle.

You will play a key role in the EO operation and value chain ensuring that our customers receive their services as agreed and expected according to the specified service level. By measuring what matters for our customers and understanding our customer’s key challenges, you play an essential role in translating the customer’s needs into tangible actions that ensure customer success and service growth. By sharing your knowledge and insights across the EO department, you help the team succeed in its mission, to ensure our customers obtain superior situational awareness.  

To thrive in the role of Customer Success Manager you must be open-minded and adaptable to change. You must be comfortable with both routine tasks and new development as the position handles a broad range of tasks both in operation, quality assurance and customer management.

You will receive training in all relevant aspects of our services, from ordering of images, analysis, quality assurance, portfolio understanding and customer reporting.  

The Customer Success manager position will be situated in Tromsø and work from brand new office facilities at Forskningsparken. Normal working hours applies and flexitime is optional according to company policies. The position is expected to include in the departments on-call duty service. 

You can expect an active and inclusive working environment. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:   

•We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.   

•Competitive salary conditions, a wide variety of sports groups, training during working hours, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, support for sports, etc.   

•An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organization.  

Qualifications/skills:    

• Technical knowledge of satellite remote sensing and use of EO data (optical and SAR) – experience with both maritime and land applications is beneficial.   

• Experience from managing product/service development projects.   

• Experience from operational industries and customer-facing roles is beneficial.  

• Excellent command of oral and written English is mandatory.  

• Experience with process optimization through software development and scripting is advantageous, but not required.    

We are looking for:    

• A Team player with good communication and collaboration skills.  

• Self-driven and result oriented person.  

• Good business understanding and customer centric mind-set.   

• Enthusiasm for learning and motivated to build and improve customer relations to ensure we retain our current and future customers.  

• Enthusiasm to travel and meet our customers when called upon.  

To work as a Customer Success Manager, you will need to be eligible for Security clearance at National level “Hemmelig”.  

Get to know us better through - SPACE UP YOUR CAREER https://karriere.ksat.no/ - we are looking forward to hearing from you!

KSAT sees the importance to ensure diversity in the company by taking gender, age, and cultural background into account during recruitment.

You must be fit for the position and meet authorization requirements in KSAT. Candidates in final stage will go through a background check done by Semac.